FAQ
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Contact Us
​Contact Us For Questions or Order Support
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REFUND POLICY
​NO EXCHANGES. NO RETURNS. NO EXCEPTIONS.
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WRONG/UNDELIVERABLE ADDRESS
​If the wrong address was input at checkout, then the customer is responsible for a reshipment fee once the package is returned to us. If the item is returned to us from an undeliverable address and a refund is requested, there is a 10% restocking fee.
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ROUTE PACKAGE PROTECTION
​We highly recommend protecting all packages with Route Protection. GLSprints is not responsible for lost or stolen packages once shipped.
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PRE-ORDER POLICY
​Items purchased “PRE ORDER” are subject to delivery between 1-2 weeks after the estimated shipping date that is provided in the item's description at time of purchase. Having a Pre-Order item amongst other items in your order will hold back the delivery of your ENTIRE order. All sales are final. We can offer store credit if a situation does arise.
Email us at: glsprints2024@gmail.com if you would like to arrange a split of the order.
Please note estimated shipment dates included in the description of items are approximate and subject to change. If unforeseen events happen this can increase the estimated arrival date.
Smash Box POLICY
​Please get Route Package Protection to protect your Smash Box from theft, damage etc. If a Smash Box has no package protection, there is no option for a refund.
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RETURNS/EXCHANGES POLICY
​Due to our books not being able to go through multiple shipping cycles without being damaged we cannot accept returns or exchanges.
If there is an issue with your product on arrival (broken, tears, etc.) Please reach out to us with visual proof.
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By purchasing from GLSprints you do agree to our terms & conditions.
Feel free to reach out to us if you have any questions or concerns
Contact: glsprints2024@gmail.com
SHIPPING TIMES
​Current processing times are 2-3 business days (Weekdays). This does not include weekends as we are closed. Once item ships, normal shipping times are 2-6 days if located in the United States. *Shipping Times could be subject to change*. Once shipped the package will be sent at the desired time frame chosen by the customer.
Acknowledgement
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By purchasing from GLSprints you do agree to our terms & conditions.
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